In case you have issues that cannot be addressed by our FAQs, you can open a ticket and send us some more information enabling logs.
To do so, please follow the steps bellow:
- Right click on the VA icon on the applications tray;
- Select the option “enable logging”;
- Restart VAInterface.
Then you can use your system until you see the situation when the problem happens.
You can now go to the VAInterface installation folder (default location is C:/Program Files (x86)/Virtual Avionics/VAInterface) and capture all the .log files at the Logs folder from the date when the issue happened. Open a “Support ticket” and and include all those files.
After logs were captured, please turn the logs off:
- Right click on the VA icon on the applications tray;
- Select the option “disable logging”;
- Restart VAInterface.
Connection problems can happen due to one or more of the following causes:
1) Firewall blocking connection
Original text from: http://windows.microsoft.com/en-us/windows/communicate-through-windows-firewall#1TC=windows-7
- Open Windows Firewall by clicking the Start button, and then clicking Control Panel. In the search box, type firewall, and then click Windows Firewall.
- In the left pane, click Allow a program or feature through Windows Firewall.
- Click Change settings. If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.
- Select the check box next to the program you want to allow, select the network locations you want to allow communication on, and then click OK.
2) IP Address
Please check if the flight simulator computer IP address is properly configured on your tablet. This can happen when the option of “Auto Discovery” is not enabled.
Run VAInterface and roll the mouse over the VAInterface icon on the apps tray – this will show the computer’s IP address. Use this information to fill the IP Address field on the Virtual CDU settings Menu.
3) Port Conflict
There is a possibility that another application is using the same Virtual CDU port (port 9000). This can happen when the option of“Auto Discovery” is not enabled.
In this case you need to change the 9000 port information to another number (eg 9500) on the Virtual CDU settings area on your tablet or smartphone.
Go to C:Program Files (x86)Virtual AvionicsVAInterface and edit VAInterface.ini file in order to update the port numberaccording to:
PORT = 9500
4) Your WiFi router is locked an the IP address table is not being updated
In this case, reboot your WiFi router to force an update on the IP address table.
After the reboot, please check the IP address as mentioned on item 2.
5) Public network location type
Please make sure the network location type is Private and not Public. You can check the network location type in the Network and Sharing Center
When Norton 360 removes the file, it will show you a pop up window on the right bottom of your screen, informing that the file was removed. So you can perform the following actions after clicking in this window:
If you want to restore a file, a window shows “restore & exclude this file” (example below)
but the next window shows “exclude this risk…”
Select the option “YES” and it should be restored.